Fujitsu Cisco Retail Solutions and Services Partnership
What is the retail business situation like today? Rapid change, intense competition, pressure on operating expenses, and constantly changing customer preferences and shopping behaviors are just a few of the challenges retailers face.
Within the IT space, rapid change is accelerating. According to IDC, 90% of enterprise strategies include digital transformation in 2016. A year from now 80% of enterprise IT organizations will commit to hybrid cloud architectures that will drive the pace of transformation even faster. Moving faster and broader through the next two years will be critical to the success and even survival of many retail businesses.
That’s why Fujitsu and Cisco are expanding our more than 15 year partnership to deliver a consolidated solution and services offering to Retailers in North America. Now, you can source, stage, install and support your Cisco in-store infrastructure through one provider – Fujitsu!
Our new partnership can benefit retailers in many ways:
Rationalize and reduce the number of different providers for new store installs, upgrades and new technology rollouts.
Fujitsu is a Cisco Certified Gold Partner which requires ongoing education, updates and certifications on Cisco solutions, strategy awareness and technology roadmaps. Fujitsu is then constantly ready to supply and deliver Cisco’s latest solutions and coordinated services to retailers whenever and wherever needed
Fujitsu’s procurement, staging operation (Memphis), service desks, professional services, project management, field services and support operations have decades of experience in customizing technology and infrastructure delivery solutions to meet each retailer’s unique needs and expectation locally, regionally and even globally.
By combining Cisco solution procurement, staging, deployment and support into a single program, Fujitsu can reduce you program cost by combining and optimizing procurement, staging, logistics, services and support.
Fujitsu understands the rapid pace of digital transformation and what that means for retail stores. New network switching, routing, LAN/WLAN/WAN, compute and storage capabilities will be critical components in the transformation of today’s store from “a place of transacting” into tomorrow store “a place of experience”. Cost, scalability, performance and reliability extend not only to the Cisco technology solutions available but also to the service and support to keep those solutions in prime condition and operating.
What Fujitsu can provide:
- A single source to procure and manage Cisco orders. Through our Cisco Gold Partner certification, Fujitsu earns the deepest discount rates available from Cisco. Through both volume and solution specific incentives, Fujitsu can deliver even deeper discounts to retailers.
- Staging and consolidation services. Based in Memphis, TN the shipping hub of North America, Fujitsu can aggregate, configure and make ready complete store install, upgrade or conversion technology packages. Equipment can be preloaded, tested and verified ready for installation reducing on-site time for installation teams.
- Professional Services. Fujitsu has decades of experience providing retailers with turn-key services to complete store technology installation projects on time, on budget and consistently.
- 1800 field engineers across North America. Fujitsu trains and certifies teams specifically on the installation and support of Cisco technology including WLAN/LAN/WAN, Routing, Switching and Computing solutions. We have a large internal corps of CCENT, CCNA and even CCIE specialists who deliver our services to retailers.
- Service Desk and Support. Located on our North American campus in Richardson, TX, Fujitsu Service Desk and Senior Engineers support customers and our field engineers whenever necessary. Our training lab houses the latest and most common Cisco retail store solutions where we train, and update our support teams, design customer solutions and troubleshoot complex issues.
- Warranty and on-going managed services support. Fujitsu can source Cisco warranty, provide warranty administration and support (both in and out of warranty) in many configurations to meet each retailer’s needs. Whether its in-store support (Break/Fix/replace, IMAC, upgrades), advance exchange, or other depot services Fujitsu can deliver customized services through an array of support options an programs.
- Options. Even if Cisco is only a part of your store infrastructure, Fujitsu can provide combined services and support regardless of the OEM. We are trained and certified to support a wide range of solutions that are common in retail stores. Adding Cisco to our portfolio of services provides retailers with a cost advantage opportunity to consolidate sourcing and delivery of store infrastructure now and in the future.
For more information contact us:
FUJITSU AMERICA, INC.
1250 East Arques Avenue
Sunnyvale, CA 94085-3470, U.S.A.
Telephone: 800 831 3183
or 408 746 6000
Contact Form: http://solutions.us.fujitsu.com/contact
Fujitsu TP8 All-In-One Series
The new Fujitsu TP8 All-In-One (AIO) is a state-of-the-art point-of-sale solution for retailers who require flexibility, advanced performance, serviceability, reliability and maximum ROI to create a world-class shopping environment.
The compact and stylish design of the TP8 AIO has modern aesthetics that easily blend with a range of retail environments - from fashionable and sophisticated to extremely rugged. Retailers can appreciate the flexibility of a single product platform that supports multiple in-store touch points, which can reduce installation and service costs, as well as provide fast, easy customer transactions for the ultimate interactive retail shopping experience.
Self-service checkout is now a consumer expectation in most retail environments. U-Scan has had a leading role in the evolution and innovation of Self-Checkout for more than 20 years and counting. After developing such revolutionary solutions as the Genesis II and Mini-SCO, it only seemed fit to take the Fujitsu Retail product line to the next level.
Introducing the Fujitsu Impulse™, our smallest self-checkout to date, takes the pressure off attendants by picking up the slack when queues are growing. What separates this automated assistant apart from the rest is that this is the first self-checkout system designed with several verticals in mind. The Fujitsu Impulse™ can be utilized in the grocery store, the hardware/utility store, and for the first time, the convenience store.
The Fujitsu Impulse™ is easy to use, easy to manage, designed to maximize merchandising, increase advertisement space, and promote your brand presence in your retail environment.
Fujitsu Fresco™ POS for Grocery
New, but not born yesterday. That’s Fujitsu Fresco™ POS for Grocery. Now you have a choice.
For years there have been too few choices for Grocery POS software solutions. Now, Fujitsu has created a new POS solution just for Grocery, full of capabilities and features you expect. Our new Fujitsu Fresco™ POS for Grocery solution is full of capabilities and features retailers expect including a fresh new User Interface, Pharmacy integration, secure payments, promotions, loyalty, in-store communication integration, and suite of back office applications and enterprise management tools. Fresco put’s complete control of your store’s POS in your hands and one set of solutions seamlessly integrated. It’s time for something new? That’s Fujitsu Fresco™ POS for Grocery.
A Single POS solution for all point of service areas in the Grocery Store
The Fujitsu Fresco solution provides a single Point of Sale (POS) solution for all service areas of the Grocery Store including front-end checkout, service desk/returns, in-store deli/café service, self- checkout, self-service kiosks, cash automation, and workforce task management technology. One solution suite, fully integrated.
Resolve system issues quickly and automatically
Fujitsu Integro™ technology delivers real-time systems monitoring and management all in one package and fully integrated with the Fujitsu Fresco solution. Fujitsu Integro technology detects, records and alerts in-store staff to any system issues as they arise. Fujitsu Integro “self-healing” technology is a fully automated recovery feature that can resolve issue with minimal disruption to the store and if not, helps staff resolve the issue through embedded scripts. For example, if a file or database issue occurs, (such as a corruption), Fujitsu Integro technology can automatically replicate and replace the suspect file or database without any intervention by store personnel or Help Desk. When external support is required, Fujitsu Integro technology automatically creates tickets at the support desk and can even automatically call for a technician to be dispatched.
Make simple system configuration changes on-the-fly
The Fujitsu Fresco POS for Grocery solution comes with an enterprise level Configuration Management that allows the retailer to make changes to standard system configurations and even the User Interface without any recoding or external 3rd party support. Enable/disable features, add/remove buttons all through a single web interface, then package and deploy those changes using Fujitsu Automated Software Maintenance (ASM) tool.
Automate software updates and rollouts
Fujitsu Automated Software Maintenance (ASM) is a completely native solution and fully integrated with the Fujitsu Fresco POS for Grocery. ASM enables retailers to rollout software updates to the Fujitsu Fresco POS for Grocery and all other Fujitsu retail Point of Service applications without any need for 3rd party support, services or external software. With ASM, retailers can remotely manage and verify application updates happened, rollback changes when necessary, monitor and manage rollouts across the stores from the enterprise. ASM can be used independently or in conjunction with other deployment tools used to distribute software across the enterprise.
Digital anthropology UI/UX design
The Fujitsu Fresco User Interface (UI), business logic and screen flows were developed using a world renowned “digital anthropology” methodology focused on how human beings interact with technology in the work place (and not in a lab). Well-designed UIs that make it easier for a cashier to quickly and accurately use POS and is a major factor in the overall system User Experience (UX). For example, within the Fujitsu Fresco UI, no more than two button presses are ever required for users to access desired functions. This improves usability, trainability, reduces errors and most importantly shortens the overall transaction time. This approach uncovers factors and influences that are not discoverable in a lab thus improving the overall usability, accuracy and service speed of PoS.
Workforce Task Management technology
The Fujitsu Fresco POS for Grocery solution embraces the world of IoT (Internet of Things) starting with one of the first ever native integration of wearable technology into a POS solution. Wearable Tech such as the Samsung® Gear S2 can receive alerts from the Fujitsu Fresco POS for Grocery enabling remote two-way communication between cashiers, supervisors and managers to help run the entire front-end checkout operation much more smoothly. Overrides, change requests, remote approvals are a button press away, calling supervisors or managers without the cashier ever leaving a customer or their station. Wearable technology is lower cost and less damage prone as compared to commonly used hand held devices. Driving the wearables is the Fujitsu remote application service which can be deployed on-premise (server) at the enterprise or cloud. The remote application service also provides an integration point for other applications across the store, or chain such as time and attendance, task scheduling, etc.
Hands-Free Cash Management Automation
Cashiers never need to handle cash. The Fujitsu Fresco POS for Grocery is fully integrated to our closed loop Cash Box module which comes in traditional coin and note handling as well as full recycling. This closed loop system communicates natively with the Fujitsu Fresco POS for Grocery and can be fully monitored via our Fujitsu Integro remote management solution. This is exactly the same technology we use on all of our SCO (Self-Checkout) systems. Cash Management is delivered through 3rd party solutions.
Pharmacy system integration with the Fujitsu Fresco POS for Grocery
Fujitsu Fresco Pharmacy integrates leading pharmacy solutions to a single POS transaction solution eliminating the need for parallel POS or redundant PIN entry and signature capture pads. Whether it’s OTC or prescription dispensing, Fujitsu Fresco Pharmacy has the interfaces for applying copayments or tracking prescriptions and pickup.
Accept EBT Cards and e-WIC Transactions with the Fujitsu Fresco POS for Grocery
Electronic Benefit Transfer (EBT), and Women, Infants and Children (WIC)/e-WIC support are essential capabilities included in the Fujitsu Fresco POS for Grocery including the ability to mix APL (Authorized Products List) and non APL items with EBT and non-EBT tenders in the same transaction.
Secure Payment Processing
The Fujitsu Fresco POS for Grocery solution follows an “externalized” encryption and tokenization POS defense model which completely insulates the Fujitsu Fresco POS for Grocery from the 3rd party payment service provider’s connections with the PIN pad and the Authorizer’s networks. The Fujitsu Fresco internal state objects and credit server passes transaction information only, requests card READs and receives only masked data or tokens and authorization status. The Fujitsu Fresco POS for Grocery has no access to PAN or Track 2 data, does not unencrypt PAN, does not accept manual PAN entry or card swipes (all handled externally to the Fujitsu Fresco POS for Grocery).
Fujitsu Fresco Back Office connects real-time sales data with the enterprise
Fujitsu Fresco Back Office can also be deployed with the Fujitsu StoreCENTER™ centralized store solution, providing a fully integrated and robust suite of customizable POS back office functions, reports and services. Deployable anywhere from store level, to the enterprise or cloud, the Fujitsu StoreCENTER solution provides real-time access to sales data via any web-browser whether for one store, any stores or all stores chain-wide. The Fuiitsu StoreCENTER solution also provides a single logical interface point for all enterprise system that requires real-time access to store sales data.
Customer Loyalty in-house and at your fingertips
Powered by the Fujitsu CustomerCENTER™ CRM Retail Suite, the Fujitsu Fresco POS for Grocery provides an enterprise level solution for capturing and managing customer specific information from the store level up to and across the enterprise, website, contact center and a third party API for access.
Manage Complex Promotions
The Fujitsu StoreCENTER™ Promotion Manager features the ability to create, maintain and remove promotional events including defining the promotion, applicable product groups, quantities, rules, discounts and time periods.
Simplified returns drives customer satisfaction and loyalty without exposing the store to fraud
Fully integrated with the Fujitsu Fresco POS for Grocery, is Fujitsu ReturnsCENTER™ solution which provides receipt lookup with or without a physical receipt, view original transaction information, capture and report returns “reason codes”, confirm correct returned product price when sold, provides controls of return limits based on customer return velocity or dollar amount, tracks returns processing, etc.
As a leading provider of Retail technology, Fujitsu offers one of the broadest ranges of software, hardware and managed services available today. Fujitsu also delivers Retail digital transformation capabilities through our Hybrid IT, Cloud, AI, Big Data, Analytics, Security, and Managed Business, Application, Infrastructure consulting and services. Our cross industry expertise, research and development provide the perfect environment for co-creation of solutions that uniquely fit each retailer’s specific needs. Let Fujitsu help you build and deliver your retail digital transformation strategy.
Fujitsu Impulse support
U-Scan has added support for the new Fujitsu Impulse product. The Fujitsu Impulse is a self-service unit designed expressly for the convenience environment. Its small size allows it to fit snugly into the convenience environment, leaving as much room as possible for merchandise.
The U-Scan multimedia has been updated to be able to depict this product in the screen animations. Several mounting options permit flexible store placement of the Impulse, and additional mounting options are in development.
Fujitsu Fresco POS support
U-Scan supports integration with the Fujitsu Fresco POS solution. Retailers can now benefit from a reliable end-to-end retail solution whose components have been proven time and again on thousands of standard- and self-checkout stations around the world.
Fujitsu is making self-checkout friendlier through the addition of the following features:
Themes - to personalize the shopping experience, retailers can implement optional themes on the
U-Scan Start, Thank You, and Closed screens. A theme is a collection of design-related elements that work in harmony to promote a theme such as a season, a holiday period, or special events and promotions. Fujitsu has created a collection of preset themes tailored to specific occasions, including Spring, Summer, Winter, Valentine’s Day, Thanksgiving, and Halloween. Retailers can also use the tools we provide to create their own customized themes that will meet their specific needs.
Customer Personalization - the main U-Scan purchasing screen contains a slider tab control located at the bottom of the screen that will allow shoppers to set preferences for default language, bagging options, and volume control that will be tied to their loyalty account.
Donate - allow your customers to make a charitable donation while they’re making their self-checkout payment.
Swipe to Scroll – this usability feature brings the familiar ‘swipe to scroll’ action from the realm of smartphones into the self-checkout space. If more items are purchased than can be displayed in the virtual receipt, or when more categories of non-barcoded items exist than can be displayed on a single screen, the customer can touch and swipe down in this panel to reveal the items that don’t fit.
Fujitsu SCO is evolving to meet customer needs in this version of U-Scan by employing several strategies to reduce the number of unnecessary interventions. Fujitsu is implementing a long-term intervention reduction strategy, but in this release we have taken the following first step.
Simply enabling the existing “Remove Bags” feature in conjunction with applying a recent Shekel bag scale firmware upgrade can reduce weight security interventions by up to 40%.
Retail Wearable – our retail wearable solution represents a lower cost, more efficient way to manage customers on the go. Integrated with U-Scan and Fujitsu Fresco, our wearable devices keep associates’ hands free to prepare food or do other tasks while monitoring checkouts. This new generation of smaller wearable devices, adapted by Fujitsu for retail use, makes it easy to keep your staff in touch with management and with customers who need help.
More enhancements have been added to this release, to improve installation, security policies, order flow when the customer has their own bags or if the Customer Station printer goes offline. Weight security is made more flexible by the ability to set weight security thresholds for entire categories and subcategories of items rather than solely for individual items.
Retail Wearable - our retail wearable solution represents a lower cost, more efficient way to manage customers on the go. Integrated with U-Scan and Fujitsu Fresco, our wearable devices keep associates’ hands free to prepare food or do other tasks while monitoring checkouts. This new generation of smaller wearable devices, adapted by Fujitsu for retail use, makes it easy to keep your staff in touch with management and with customers who need help.
Mobile Attendant - utilizing a wireless handheld Mobile Attendant device, one associate can support up to six U-Scan lanes without the need for an Attendant Station.
Attendant Station – attendants can monitor the system from a work area called the Attendant Station. When customers require assistance, the attendant can deal with the issues using the touchscreen monitor, POS keyboard, or hand scanner located at the Attendant Station.